The Health Care Provider must be traveling outside of the U.S. on short-term charitable medical trips to treat indigent patients and must agree to and comply with all of the terms of our online Agreement. The one exception is our Zimmer Biomet U.S. Charitable Surgery Program where surgeries for indigent patients are performed in the U.S.
Although we realize that medical professionals from other countries may be highly-qualified, the Health Care Provider must have a valid U.S. license to practice and prescribe without supervision in order to request prescription medicines and/or products requiring a specific level of training to use.
In order to receive Rx items from Americares the requesting health care provider must have a valid U.S. license to practice and prescribe independently.
Health care providers such as Physician Assistants’ and advanced nurses’ licenses vary by state. Please be sure when ordering Rx products that your state license allows for independent practice and prescriptive rights. You are not eligible to receive Rx products if you have a collaborative agreement and/or require supervision from a physician.
If your practicing and/or prescribing powers require supervision, please have someone else on the team who does not require supervision apply for the donation instead. Or you can request OTC products in your own name.
Anyone can request non-prescription products and/or supplies that do not require a specific level of training to use. However, you must still be going on the trip and meet all other Program guidelines.
The Health Care Provider must be traveling to the destination country and is responsible for accounting for the disposition of all donated products in accordance with your application. We cannot donate products to be given to a third party or to be shipped overseas for use by third parties. However, a Primary Contact can complete the application on behalf of the Health Care Provider. The Primary Contact does not need to be going on the trip.
No, with the exception of our Zimmer Biomet U.S. Charitable Surgery Program, all products donated through our Medical Outreach Program must leave the United States. To learn more about our US Access Program for Safety Net Partners in the U.S. and our Patient Assistance Program for individual U.S. patients, please click here.
An automated email will be sent to the Health Care Provider confirming the User ID and password. This email does not go to the Primary Contact.
Click on the Forgot password link on the login page. Please note, however, that the password reminder will be sent to the Health Care Provider’s email address only. If you are the Primary Contact, you will need to contact the Health Care Provider for the password.
If it is necessary to change the Health Care Provider’s email address or password, please email your Americares staff person directly, if known, or email us at email@example.com.
Yes, with the Health Care Provider’s permission, someone else can complete the application on his or her behalf. That person is then considered to be the Primary Contact and should provide his/her own contact information in the Primary Contact section of the application.
All products donated by Americares must be used outside of the United States to treat indigent patients. All donated products must leave the U.S. and may not be re-exported to the U.S.
All products donated by Americares must be used for indigent patients only, must be distributed free of charge, and no nominal patient or service fees can be charged for our donated products.
It is your responsibility to be familiar with and to comply with all medical practice requirements for your destination country.
Products requiring a prescription can be dispensed only by U.S.-licensed or locally-licensed medical professionals.
If nominal fees are charged for patient visits, service access or like fees for service, these fees cannot include charges for products donated by Americares. Furthermore,no patient can be deprived of access to Americares donated products because of his/her inability to pay.
No, with the exception of our Zimmer Biomet U.S Charitable Surgery Program all products donated through our Medical Outreach Program must leave the United States. To learn more about our US Access Program for Safety Net Partners in the U.S and our Patient Assistance Program for individual U.S patients, please click here to go to the Americares website.
Enter Shipping Information. Please follow instructions with regard to this page as we will not ship to a residential address and will only ship Rx products to a licensed medical facility. We vet all shipping addresses so not following these instructions will cause a delay in processing your request.
See Shipping and Logistics if you need to change a shipping address after it has been submitted.
Because of the unique aspect of this donation program a separate application process is required to request Zimmer Biomet products for a U.S. charitable surgery. Please visit Zimmer Biomet to access the application and see the FAQ section further down on Zimmer Biomet products.
Although we process requests as quickly as possible, we prefer that you contact us a minimum of 2-3 weeks before you need to have the products in hand. We often fulfill requests with less notice but reserve the right to refuse them if we deem there is not enough staff time and/or shipping time to complete them.
We have a limited number of generous corporate donors who do consider special requests for their products, based on availability. The more lead time you can give us for a special request the better. Some require several months to fulfill.
Because our donations are trip-specific, we need a new application for each trip. However, your contact information and previous trip information is saved under ‘My Account’.
Please email your Americares staff person directly, if known, or email us at firstname.lastname@example.org. Please describe the problem and if you are receiving an error message, please provide a print screen of it if possible.
License information is now available online to anyone and everyone. Since the universe of people who have access to a hard copy of your current state medical license is much smaller, we ask for a copy as documentation that you are aware a request is being made in your name. If your state no longer provides a hard copy medical license, please send us a copy of your current state driver’s license or other government-issued ID. Please do not submit Internet verifications in lieu of the license itself as we verify all licenses online ourselves.
No, our donations are free, including regular shipping. However, as a non-profit organization we rely wholly on donations for our funding, so we urge you to consider a contribution of $300 or more to help offset the costs of providing this program. Neither the amount nor the donation itself is obligatory but thank you for considering supporting our program. All donations are tax-deductible and can be made over our secure website by clicking on the DONATE button within the application once you submit your cart, or on the Medical Outreach landing page on the navigation bar.
We rely on donations from major corporations for the products we provide. As a result, our inventory varies and changes rapidly. We receive a variety of products, ranging from antibiotics and high blood pressure medications to analgesics, vitamins and topical applications, but there is no guarantee that we will have a particular product on hand when you make your request.
In addition to the products we receive from ad hoc donations, we also have the ability to special-request products from a very limited number of donors based on availability. If you are looking for products other than what is available in our current inventory, please email your needs list to your Medical Outreach contact, if known, or to MOPSpecialrequest@americares.org. We will respond to your email to let you know what products, if any, we might be able to obtain for you.
We work with many generous corporate donors who graciously supply the products that we make available to you. Many make ad hoc donations to Americares. Some allow us to special-request products based on availability, while others do not. The Customer Service people at many of the corporations we work with have standard instructions to refer all requests for their products to Americares. It is not possible for them to know what products we currently have in inventory or what products we may or may not be able to provide for you. If you don’t see a specific product in our current inventory, please email your needs list to your Medical Outreach contact, if known, or to MOPSpecialRequest@Americares.org. We will respond to your email to let you know what products, if any, we might be able to obtain for you.
Americares processes donations of Zimmer Biomet products for charitable surgeries undertaken in the United States. The patients must be deemed indigent and qualify for charitable assistance based on the standards used by the hospital in which the surgery will be performed. Because of the unique aspects of this donation program, there is a separate application process. Please read the following frequently asked questions for details about the Zimmer Biomet U.S. Charitable Surgery Program and then click here to access the application.
Zimmer Biomet is generous in their support of this program, but resources are finite. In order to ensure that we are able to honor as many requests as possible, we generally limit requests for U.S. charitable surgeries to two per year per surgeon/medical facility.
We review the completed application and assuming there are no questions/problems, we will email to you a list of products that have been pre-approved as well as instructions for what to do after the surgery has taken place.
After the surgery, a copy of the “sticker list” from the OR signed by the surgeon should be faxed or emailed to Americares. A clear cell phone photo is acceptable, but it is important that the patient sticker showing the surgeon’s name and the date the surgery took place be included. Although a copy of the sales invoice generated after the surgery is welcome, it is not a substitution for the actual list from the OR which we need to document that the surgery took place as planned. Furthermore, please do not provide Americares with specific patient information other than gender and as requested on the application.
We will review the sticker list, and assuming there are no major unexplained discrepancies, we instruct Zimmer Biomet to process the charitable donation for those products.
We are not involved with Zimmer Biomet’s internal inventory or accounting procedures, but we understand that you should NOT do a billing. If you need a restock after the surgery, call Distribution Planning and tell them you are waiting for Zimmer Biomet to do the billing and you need a restock. They should allow that. If not, or if you have any other questions about the inventory and accounting procedures, please contact the corporate offices at Zimmer Biomet.
Please use the Zimmer Biomet link to start the application process involving Zimmer Biomet products for U.S. charitable surgery requests.
This is considered an exception to our donation program so please contact your Medical Outreach contact, if known, or email email@example.com so that we can discuss your options.
We process requests as quickly as possible, but we prefer that you allow a minimum of 2-3 weeks before you need to have the products in hand. We often fulfill requests with less notice but reserve the right to refuse them if we deem there is not enough staff time and/or shipping time to complete them.
The Needs-By Date is the absolute latest date you can receive products, not the date you would like to receive products. We use it to determine whether there is enough time to process and ship your request.
If you are not providing care at a medical facility, please be very specific about where you will be using our products. We need as much information about where you plan to use our products as possible, including where and with whom you intend to leave any unused donated products. Any excess product remaining at the end of your trip should only be distributed to local medical facilities with qualified medical personnel who will continue to abide by the terms of our Agreement.
You can use the Add Treatment Location button to add additional treatment locations. Use the Remove button to remove a location.
Within reason, you may request products multiple times per year and more than once per trip. However, we ask that only one Health Care Provider apply per trip in order to coordinate the group’s overall request and to avoid duplication. In addition, because of the limits of our staff time and inventory, we reserve the right to limit excessive requests.
The Case Limit column indicates the maximum number of cases of that product that you can request. As you add cases of that product to your cart, the Case Limit number will decrease accordingly.
We ship products out to you exactly as they come to us from the manufacturer or distributor, so a case is in most instances a full shipping box of product as described on the inventory. The inventory will tell you how many units per case (i.e., how many bottles, tubes, blister packs, etc.) and what is in each unit (how many pills, capsules, milligrams, milliliters, etc.)
UPC is short for units per case, i.e., how many bottles, tubes, blister packs, etc. are in each case. The contents of each unit are shown in the product description. For example, RANITIDINE HYDROCHLORIDE 300MG TABLET 30`S has thirty 300mg tablets per unit. This product has a UPC of 96, so there are 96 units with 30 tablets per unit in each case.
We only donate by the case as it comes to us from the product donor, although we do occasionally have smaller partial cases on the inventory list because they shipped to us that way. However, we are not able to break down cases to donate by the individual unit (bottle, vial, tube, etc.)
Because there are so many product variables, we don’t have a set limit for how many cases of product you can request. However, a typical donation is 15-30 products, fewer than 50 cases (some products have cases limits greater than one) and total weight less than 300 lbs.
Enter the number of cases desired (up to the stated Case Limit) next to the product you are requesting and click the Add button.
No, we do not ship to residential addresses. All donations must be shipped to a business address. Prescription product donations must be shipped to a licensed medical office or health care facility. You are responsible for their safe receipt, oversight and use per Agreement terms.
Once we receive your completed application, we normally process your request within a few days. We will ship by ground courier from our warehouse in Connecticut. Your order will leave our warehouse based on the date you need to receive products prior to your trip, please be accurate as you calculate this need by date. When shipped, you will receive email notification so that you can anticipate its arrival.
No, we only ship within the 50 United States. You are responsible for getting the products to the destination country and knowing what the airline and Customs requirements are for that country.
Changes in airline regulations have made it more difficult to carry certain products as part of your luggage, and we realize that it is sometimes necessary to ship supplies in advance of your trip. However, if you are shipping your products, you must still be personally traveling to the destination country to oversee their use. We do not donate products to be shipped for use by third parties.
It is your responsibility to ensure that products donated by Americares will be exported from the United States in strict compliance with all relevant laws and regulations, including but not limited to obtaining and providing any necessary export licenses for countries that require them and ensuring that no product will knowingly be provided to any individual or entity that commits, attempts to commit, advocates, facilitates or participates in terrorist acts.
Please consult your airline and the destination country consulate and/or Ministry of Health or their websites for specific guidelines. Some countries have product dating restrictions or may require prior approval of the products you intend to bring. When we process your shipment, we will provide you with a manifest listing the donated products and a letter stating that they have been donated for charitable use only. If products are confiscated by the airline or Customs, please notify us as soon as possible.
If your trip is cancelled or delayed, please let us know immediately so that we can arrange for the disposition of the donated products. Donated products may not be given to other groups or taken to other countries without our prior permission. Donated products may not be given to clinics in the U.S. If you need to return a product for any reason, please contact your Medical Outreach contact, or email firstname.lastname@example.org first.
As specified in your Agreement, all products will be used in the destination country in accordance with their labeling guidelines and manufacturers’ recommendations and distributed prior to the expiration date. If there are any excess, non-expired products remaining at the end of your trip, they should be distributed to local medical facilities with qualified medical personnel capable of distributing them without charge to populations in need. Expired products must not be distributed regardless of perceived efficacy. If any excess products left behind after your trip subsequently expire, they should be destroyed in accordance with the standard procedures of the destination country. Products may not be re-exported back to the United States. Product taken to another country is only permitted if pre-approved by a Medical Outreach representative. Reach out to your Medical Outreach contact or email us at email@example.com to discuss these exceptions.
If your trip is cancelled or delayed for any reason, notify us immediately at firstname.lastname@example.org. We will contact you to discuss your situation and options. As a rule, if you have no revised departure date or your revised departure date is more than six months from your original departure date, we will need to have all donated products returned to Americares for destruction.
Please contact us and we will walk you through our guidelines. We are accountable to ourselves and to our Donors with regard to the oversight of the donated product so it’s important that you notify us as soon as you know of your change of trip plans.
The following are some questions asked in the Trip Report:
When taking photos for Americares it is best to take high-resolution digital photos, which should be in jpeg format and at least 1 megabyte in size. You can upload photos to your Trip Report once you return home or email us your best photos (up to 10) to email@example.com with details regarding each photo. Please be sure to include the photo release forms when uploading/emailing us the photos and be specific with regard to which release refers to which photo.
We ask that you take Americares photo release forms with you on your trip. Please ask patients to sign our release form acknowledging their consent. When photographing pediatric patients, a parent or legal guardian must sign on behalf of the child. Americares photo release forms are available in various languages. Please access them via the Photo Release link on the Medical Outreach login page or reach out to us at firstname.lastname@example.org.
To read more about taking great photos, please visit our Photo Guidelines.
An “Adverse Event” is defined as “any undesirable experience associated with the use of a medical product in a patient.” If any patients that receive Americares donated product experience an “Adverse Event”, notify Americares within 24 hours by calling the Americares Emergency Hotline at 203-658-9658.